In this section of the Civitfun Dashboard, a redirect to our Academy is executed (https://academy.civitfun.com/hc/en-gb). There, you will find a wide catalog of articles on how the Dashboard works. The goal is that you can resolve doubts about the configuration of your hotel or chain on the platform.
Regarding the contents that are displayed, it is important to note that they vary depending on whether you are logged in or not, because some information is more sensitive than others.
If after consulting the Academy you have not found the resolution of the problem, don't worry. You can submit a request (ticket) and our Customer Success team will receive the message. This button is located at the top right of the main page of the Academy. After clicking Submit a request, a form opens with the following fields:
● Email of the person who opens the incident ( mandatory)
● Subject (required) : The reason you are opening the ticket.
● Reason (optional): drop-down with the functionalities or products that we have available. From an internal point of view, it helps us categorize your ticket.
● Description (mandatory field): develop the problem.
● Attachments (optional): if you wish, you can include photos or screenshots of the incident. Click on Submit and our Customer Success team will get back to you as soon as possible.