What is My Bookings Section?
The "My Bookings" section refers to both your confirmed and optioned bookings. In the hotel sector, a confirmed reservation and an optioned reservation represent two different states in the hotel room booking process.
In summary, a confirmed reservation ensures that the room is reserved for the customer on the requested dates and the deposit is paid by the Buyer, while an optioned reservation is a pending request where the room is held for the specific Buyer for a certain period. At the end of this period or before it expires, the reservation must be confirmed by the Buyer by paying the deposit, or it will be automatically canceled.
To access this section, click on the "document" icon in the side menu of the Marketplace.
How can I Manage My Bookings?
Once you have your first confirmed or optioned reservation, you will be able to view it in the "My Bookings" section. Here, you can see a summary of your Bookings:
On the left side, you will find two sections: Confirmed Resrvations and Optioned Reservations. By selecting either one, you can view the Confirmed or Optioned Reservations.
- Regarding Confirmed Reservations:
Confirmed reservations can have three different states:
-
- In progress: Confirmed reservations for which the check-in date has not yet arrived.
- Passed: Confirmed reservations that have already occurred, the check-in date has passed.
- Canceled: Reservations that were confirmed but have been canceled by either the Buyer or the Seller side, this reservations finnaly have not been carried out.
To view reservations in each state, click on the section you wish to see. In all cases, you will see the same information, with the difference being that "in progress" and "passed" will display their respective active statuses, while "canceled" will show as "canceled". You will be able to see the following summary for each reservation:
-
-
Status: Active or Canceled.
-
Name: Buyer's Name.
-
Check-In and Check-Out date
-
Meal Plan: Type of Meal Plan booked in the reservation.
-
Pax: Number of guests booked in the reservation.
-
Rooms: Number of rooms booked in the reservation.
-
Reservation code: GRS internal code for that specific reservation.
-
Total: Total price of the reservation.
-
If you wish to view all the information for a specific reservation, click the "View Details" button. When you click the button, you will see the following information:
-
-
Destination: Hotel destination.
-
Check-In date
-
Check-Out date
-
People: Number of guests booked in the reservation.
- Group type: Type of group for which the reservation has been made.
- Meal Plan: Type of Meal Plan booked in the reservation.
- Rate Plan: Type of Rate Plan applied to this reservation.
-
- Below this summary, you can view a breakdown of each day of the reservation, including which rooms have been booked, how many of each type, the number of guests in each room, the price of each room, and the total price of the reservation.
If you wish to cancel the reservation, you can do so by clicking the "cancel reservation" button.
- Regarding Optioned Reservations:
Optioned reservations can have two different states:
-
- In progress: Optioned reservations for which the expiration date has not yet arrived.
- Canceled: Optioned reservations that have been canceled before the expiration date by the Buyer or the Hotel, or that have been automatically canceled upon reaching the expiration date.
To view optioned reservations in each state, click on the section you wish to see. In both cases, you will see the same information, with the difference being that "in progress" will display their respective active statuses and the expiration day, while "canceled" will show as "canceled". You will be able to see the following summary for each reservation:
-
-
Status: Active or Canceled.
- Expiration date: The date on which the optioned reservation will be canceled unless the reservation is confirmed beforehand.
-
Name: Buyer's Name.
-
Check-In and Check-Out date
-
Meal Plan: Type of Meal Plan booked in the reservation.
-
Pax: Number of guests booked in the reservation.
-
Rooms: Number of rooms booked in the reservation.
-
Reservation code: GRS internal code for that specific reservation.
-
Total: Total price of the reservation.
-
If you wish to view all the information for a specific reservation, click the "View Details" button. When you click the button, you will see the following information:
-
-
Destination: Hotel destination.
-
Check-In date
-
Check-Out date
-
People: Number of guests booked in the reservation.
- Group type: Type of group for which the reservation has been made.
- Meal Plan: Type of Meal Plan booked in the reservation.
- Rate Plan: Type of Rate Plan applied to this reservation.
-
- Below this summary, you can view a breakdown of each day of the reservation, including which rooms have been booked, how many of each type, the number of guests in each room, the price of each room, and the total price of the reservation.
If you wish to cancel the reservation, you can do so by clicking the "cancel option" button.