Our Onboarding & Customer Success team receives an email from the Sales department explaining that a new client (hotel or chain) has contracted Civitfun services. From that moment on, a ticket is created internally in order to be able to monitor said onboarding process.
In parallel, a welcome email is sent to the customer. In this communication, you are already required the configuration data that is needed for the integration with the PMS in the Dashboard. In addition, a first meeting is planned, as a way of making contact, so that the client can become familiar with how the Dashboard works, including the part of testing reservations and checking all the configuration parameters of the hotel profile.