🔓 How to Unlock a User in the Civitfun Dashboard

Index

• Purpose of this functionality
• Access to user management
• Identifying locked users
• Step-by-step unlock process
• Visual process map
• Frequently asked questions

🎯 Purpose

This function allows administrators to reactivate users locked out due to failed login attempts or manual blocking.

👤 Access to user management

In the left sidebar menu, go to My Account > Users.

🚫 Identifying locked users

Locked users are displayed with a “Locked” status.

🔓 Step-by-step unlock process

1. Find the locked user in the user table.
2. Click the pencil icon
3. Select Unlock user.
4. Confirm the action.

Note: This does not reset the user's password.

Once the user is unlocked, the status change to "created"

🗺️ Visual process map

Dashboard
│
└── Settings
     │
     └── Users
          │
          └── Locked user
               │
               └── Action menu (⋮)
                    └── Unlock user
                         ↓
               Active user
  

❓ Frequently Asked Questions

Why is a user locked?
Usually due to several failed login attempts.

Does unlocking reset the password?
No. The user must reset it manually if forgotten.

How many failed attempts trigger a lock?
Typically between 3 and 5 attempts, depending on the environment settings.