Skip to main content

❓ What tablets and network conditions are recommended for using T‑Paperless?

Lorena Figueroa
  • Updated

Last update: 18/01/2026

✅ In this article you will find

  1. Goal and context of the recommendation
  2. Recommended tablet models (Android and iPadOS)
  3. HW/SW requirements by platform (Android vs iPadOS)
  4. Camera and physical stand requirements
  5. Network requirements (speed + latency) and best practices
  6. FAQ

1) Context: why hardware and network matter

T-Paperless is available on both Android and iPadOS (iOS). To ensure a smooth experience (fast loading, uninterrupted signature, stable document capture), the key factors are:

  • Device performance (RAM/CPU/storage)
  • Up-to-date rendering engine (Chrome/WebView on Android; an up-to-date system on iPad)
  • Stable WiFi connectivity (no dropouts or high latency)

⚠️ Important: the “minimum requirements” may allow you to run the app, but do not guarantee an optimal experience in real-world conditions (usage peaks, saturated WiFi, multiple consecutive check-ins).

2) Recommended tablet models (reference)

Equivalency table between Android / iPad

Android  iPad  Notes
Galaxy Tab A8 iPad (9th gen) / iPad (10th gen) Entry level
Galaxy Tab A9 11-inch iPad (A16) (Apple) Entry level with better performance
Galaxy Tab A9 Plus (Wi-Fi / 5G) 11-inch iPad (A16) / iPad Air (M2) (Apple Newsroom) Stable use in a production environment
Galaxy Tab S8 Ultra ⭐ 13″ iPad Pro (M4) or higher (Apple specifications) Advanced use / maximum demand

📌 Note: any equivalent-tier or higher iPad, with up-to-date iPadOS, is valid.

3) Requirements recommended by Civitfun (HW/SW)

3.1 Android — Minimum requirements (not optimal)

Intended only for testing or very occasional use:

  • Android 10 or higher
  • 4 GB RAM (minimum)
  • ARM64 CPU
  • Android System WebView / Chrome up to date
  • Stable WiFi connectivity

3.2 Android — Recommended requirements (stable use in a production environment)

Designed for continuous reception/front-desk operation:

  • Android 12 or higher
  • 6–8 GB RAM
  • Mid-range CPU or higher
  • Fast internal storage (preferably UFS)
  • WebView / Chrome up to date and with no battery restrictions
  • Disable aggressive manufacturer power optimizations
  • Stable WiFi connectivity
✅ Practical tip: if the manufacturer enables modes such as “extreme power saving”, “apps in sleep”, “smart optimization”, etc., configure an exception for T-Paperless and for Chrome/WebView.

3.3 iPadOS — Minimum requirements (not optimal)

Intended only for testing or very occasional use:

  • iPadOS 16 or higher (or equivalent version)
  • Entry-level iPad (e.g., iPad 9th/10th gen)
  • Enough free space to operate and update the system
  • Stable WiFi connectivity

3.4 iPadOS — Recommended requirements (stable use in a production environment)

Designed for continuous reception/front-desk operation:

  • Up-to-date iPadOS (ideally the latest available version)
  • iPad with a mid-range chip or higher (e.g., 11″ iPad A16 or iPad Air M2)
  • Fast internal storage and enough free space
  • Keep the device without restrictions that limit execution (MDM/policies)
  • Stable WiFi connectivity

4) Camera and physical stand

4.1 Camera (functional recommendation)

  • Rear camera: 8MP or higher

4.2 Recommended physical stand

📌 Stand goal: stability when capturing documents and a comfortable posture for signing.

5) Network requirements (WiFi)

5.1 Minimum requirements (basic operation)

  • 📥 Download: 8 Mbps
  • 📤 Upload: 8 Mbps
  • ⏱️ Latency: ideally < 150 ms
  • 🔁 Stable connection with no dropouts

5.2 Recommended requirements (optimal operation)

  • 📥 Download: 15 Mbps or more
  • 📤 Upload: 15 Mbps or more
  • ⏱️ Latency: < 80 ms
  • 🚦 Dedicated network or managed with QoS (no congestion)

5.3 Best practices to avoid incidents

  • 🚫 Avoid shared networks with high usage (TVs, cameras, streaming, etc.)
  • 🎯 Prioritize network traffic intended for the tablets
  • 🔄 Have a backup connection (e.g., 5G or a second WAN)

FAQ

1) Can I use tablets with 4 GB of RAM?

Short answer: Yes, but it is not optimal for continuous front-desk use.

  • Common causes: multitasking, heavy WebView, slow storage, battery optimizations.
  • Steps to fix it: move to 6–8 GB, update WebView/Chrome, disable aggressive power saving.

2) What does “ARM64 CPU” mean and why is it important?

Short answer: It’s the processor architecture; it ensures compatibility and stable performance.

  • Common causes: some older or low-end devices use non-recommended architectures.
  • Steps to fix it: check the manufacturer specs before purchasing.

3) Why update WebView/Chrome?

Short answer: T-Paperless relies on the rendering engine; older versions can cause loading or performance issues.

  • Common causes: pending updates, store/MDM restrictions, power-saving policies.
  • Steps to fix it: update via Play Store/MDM and allow background execution.

4) What WiFi speed do I need at minimum?

Short answer: To operate, 8/8 Mbps; for a smooth experience, ≥ 15/15 Mbps and low latency.

  • Common causes: shared WiFi, congestion, poor coverage, interference.
  • Steps to fix it: dedicated/QoS network, improve coverage, limit high-consumption devices.

5) What do I need to disable in “battery optimization” to prevent failures?

Short answer: any manufacturer setting that “puts apps to sleep” or limits background processes.

  • Common causes: aggressive power-saving modes (especially on low-end tablets).
  • Steps to fix it: exclude T-Paperless and Chrome/WebView from optimization and “sleeping apps”.

We hope this article is useful! If you need more information, contact support@customer.civitfun.com and we’ll be happy to help. 😊✍️
 

Related articles