How can I Effectively Manage Upselling Request and Approval/Rejection Notifications?
After creating rooms, establishing upgrade eligibility rules and sharing the upselling link with your guests, they will begin to request room upgrades. To manage this effectively, ensure that both the request notification and approval/rejection templates are activated in Guestlink.
Activate Request Notifications
The Upselling request email is designed to notify the hotel employees for room upgrades when a guest has requested a room upgrade for their reservation. This individual will then need to access the Civitfun dashboard to accept or reject this request.
To activate the Upselling request email, enable the pre-stay template for upselling requests. To do this, navigate to the "Guestlink" section and click on the "Create Template" button:
Select the template type as "Pre-Stay" and scheduling as "Upsell request for hotelier". Customize the recipient of the email by adding the email of the person or team in your hotel responsible for approving or rejecting room upgrades. Personalize the email to your liking, and once it's ready, save it:
From that point forward, once the email is activated, you will automatically receive the email each time an Upselling request is made from a reservation.
Activate Approval/Rejection Notifications
The Upselling approval/rejection emails are designed to notify the guest and hotel employees for room upgrade approvals and rejections. These emails will be sent automatically once the hotelier, upon receiving the Upselling request email, has approved or rejected the request from the Civitfun dashboard.
To activate the Upselling aproval/rejection emails, enable the pre-stay template for upselling approval and rejection. To do this, navigate to the "Guestlink" section and click on the "Create Template" button:
Select the template type as "Pre-Stay" and scheduling as "Upsell confirmation for Guest". Personalize the email to your liking, and once it's ready, save it. Do the same for the templates "Upsell Confirmation for Hotelier," "Upsell Rejection for Guest," and "Upsell Rejection for Hotelier." For the emails intended for the hotel, customize the recipient by adding the email address of the person or team in your hotel who should be informed about the approvals and rejections of room upgrades.
From that point forward, once the email is activated, both guests and you will automatically receive the email.