How can I Effectively Communicate the Process of Cross-Selling to my Guests?
After creating all available services, products and transfers, share the cross-selling link with your guests so they can request a service, product or transfer through two methods:
- Guestlink: Activating the pre-stay template for cross-selling 48 hours prior to check-in. To do this, navigate to the "Guestlink" section and click on the "Create Template" button:
Select the template type "Pre-Stay" and scheduling "Cross-sell 48h before entrance date". Customize the email to your liking, and once ready, save it (ensure that you have translated the email into all enabled languages):
From that point on, once the email is active, your guests will automatically receive the email 48 hours before their check-in date.
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Link or Deeplink: Sending the link or deeplink leading directly to the cross-selling. The link will be as follows (you must add the hotel name in "hotel_slug", e.g. hotel-test; the booking code in "booking_code", e.g. 5681532173716; the entrance date in "entrance_date", e.g. 2024-03-27):
Link: https://cross-sell.civitfun.com/?hotelId=[HOTEL_SLUG]
When the guest clicks on the link you provided, they will see the following screen: