What are Upsells?
Upsell Status section refers to the Upsell requests, confirmations, and rejections that have been made at your hotel through Civitfun. Within this section, you will have full control over managing your room upgrades for guests. From here, you can manage your requests by accepting or rejecting them, as well as accessing key information for each upsell.
To access this section, click on the button that says "Upsell Status" in the side menu of the Dashboard.
How can I Manage my Upsells?
Once you have your first confirmed or requested Upsell, you will be able to view it in the "Upsell Status" section. Here, you can see a summary of your Upsells.
Upsells can have three different states:
- Pending: Whenever a guest makes a room upgrade request, the request will automatically transition to a pending status.
- Approved: Whenever you approve one of the pending requests, you'll find it listed here.
- Rejected: Whenever you reject one of the pending requests, you'll find it listed here.
- All: This section shows all reservations regardless of their status, including Pending, Approved, and Rejected.
To view Upsells in each state, click on the respective section. In all cases, you'll see the same information, with the status of the Upsell displayed in the status column. You'll be able to see the following summary for each reservation:
- ID: Upsell transaction ID.
- Status: Upsell Pending, Approved or Rejected.
- Hotel Name
- Locator: Reservation Locator ID.
- Guest Name: Guest name and surname.
- Payment Status: Paid or Pending (if the payment module is enabled).
- Transaction: Payment transaction ID.
- Previous Room: The name of the room the guest had booked before the upsell.
- New Room: The name of the new room the guest has booked.
- Date: Date when the guest made the request.
Moreover, from this same section, you can perform different actions:
- Approve: If you wish to transition a pending upsell request to approved, click on the "Approve" button.
- Reject: If you wish to transition a pending or approved upsell request to rejected, click on the "Reject" button.