Upselling Module

What is Upselling?

The Upselling Module empowers hoteliers to offer their guests a premium stay with personalized room upgrading options. This module can operate independently or seamlessly integrate with check-in module. In other words, the Upselling Module can be used independently by sharing a upselling link with guests for them to choose their room upgrade or integrated with the check-in module.

What is the Set Up for the Upselling Module?

The set up process for the Upselling Module consists of three-four steps:

1. Create all existing room types in your hotel on the Civitfun dashboard.
2. Establish upgrade eligibility rules: which room types can be upgraded to others and at what cost.
3. If you wish to use the Upselling Module independently, you'll need to define your communication strategy with guests to inform them that they have the option for a room upgrade.
4. Whether you use the Upselling module independently or embedded in the check-in process, activate the request, approval, and rejection emails in Guestlink.

What will be the Guest Workflow?

Once the Upselling module set up is complete, it will seamlessly integrate into the check-in workflow, allowing guests to easily request room upgrades. It is also possible to use the Upselling Module independently. To do so, you'll need to share the Upselling link with your guests so they can request a room upgrade. Thus, depending on how the guest arrives to the process, the flow will vary.

In the first case, seamlessly integrated into the check-in workflow, guests will see the room upgrade options immediately after completing the check-in form. If they choose to select a room upgrade, they will be notified on the same screen that the request has been sent, and they will continue with the check-in process.

• Room upgrading options: Once the guest has completed the check-in form, they will encounter the following screen. Here, they will be presented with all available room upgrade choices based on their reserved room, allowing them to select the one that best suits their needs. 
  
  If guests prefer not to opt for a room upgrade and wish to keep their original room, they have the option to press the "continue" button to proceed with the check-in process.

• Request upsell: Once the guest has selected the room they wish to upgrade to, they will be directed to the following screen. Here, they can find additional information about the room and proceed to request the upsell.
  
  Additionally, they will receive a notification on the same screen upon pressing the "continue" button that the request will be sent. The hotelier will automatically receive an email notification of the request. If the hotelier approves the room upgrade request, the guest will receive an approval email along with the payment link (provided the hotelier has the payment protection module). If the request is rejected, the guest will receive a rejection notification via email.

In the second case, when used independently, guests will also directly see the room upgrade options. However, once they select an option, they will receive a notification that the request has been sent, and the process will conclude.

• Room upgrading options: Once the guest has clicked on the deeplink in the email they received, they will encounter the following screen. Here, they will be presented with all available room upgrade choices based on their reserved room, allowing them to select the one that best suits their needs.

• Request upsell: Once the guest has selected the room they wish to upgrade to, they will be directed to the following screen. Here, they can find additional information about the room and proceed to request the upsell.

• Upsell requested: Finally, the guest will see a screen confirming that the upsell request has been successfully submitted. The hotelier will automatically receive an email notification of the request. If the hotelier approves the room upgrade request, the guest will receive an approval email along with the payment link (provided the hotelier has the payment protection module). If the request is rejected, the guest will receive a rejection notification via email.