🗓️ Last updated: July 26, 2025
What is this action for?
To verify that the guest completed the online check-in process correctly and did not leave any required fields incomplete or with errors.
When should you apply it?
When the check-in appears as completed in Civitfun, but the data has not been pushed to the PMS.
Steps to review the data:
Go to the Check-in panel in the Civitfun Dashboard and search for the reservation using the locator or guest's name (make sure the date filter is set correctly).
Click on the eye Icon to check your guest details
Check whether the field missing in the PMS was completed during the online check-in and confirm whether the missing field is marked as invalid or unavailable in the PMS.
If the field was not completed, ask the guest to update it via the tablet (if Tpaperless is enabled), or fill it in manually from your PMS.
If the field appears as invalid, contact support. If the field appears as unavailable in the PMS, contact your PMS provider to enable the field.
🧠 Recommendations:
- Make sure the check-in form is correctly configured with all the required fields for your PMS.
- Inform the guest if they need to redo the check-in to correct any missing or incorrect data.
- If you cannot see the guest’s data with your access, make sure your user has permission to view the configuration (Admins only).
- You can review the active fields from the “Forms” section in the dashboard.
❗ Important:
Some PMSs reject the entire check-in if a single field contains invalid data. Always validate before resending.
📞 Contact support if...
- The missing fields are highlighted in red in the check-in details.
- All fields appear completed in the details, but none are pushed to the PMS.
I hope this article is helpful! If you need more information, contact us at support@civitfun.com — we’ll be happy to help. 😊✍️