What is this action for?
It ensures the support team receives all the necessary information to investigate why the check-in data hasn’t been pushed to the PMS.
When should you apply it?
After you’ve completed the basic checks (active integration, guest data filled in, resend from tablet), and the data is still not reaching the PMS.
Steps to prepare the information:
Access the Civitfun Dashboard
Locate the affected reservation, take note of the guest locator, the check-in date, and the guest name. You can search using the magnifying glass 🔍 if you know the locator.
Review the fields that were not pushed and list them clearly. Click the eye icon to see the details.
If the field is marked as “error” or “unavailable in PMS,” make sure to mention it clearly.
Confirm whether the check-in was completed via the online link or the tablet. If a resend was attempted, specify from where and when.
📧 Minimum information you should send to support:
- Reservation locator
- Check-in date
- Fields not pushed (specify which ones)
- Channel used (online check-in or tablet)
- Additional comments if errors are marked
🧠 Recommendations:
- If in doubt, include a screenshot of the check-in details.
- Do not try to resend repeatedly before contacting support — this could block the process.
❗ Important:
The more information you include in your first message, the faster the support team will be able to assist you.
📞 Contact support via:
support@civitfun.com
We hope this article is helpful! If you need more information, contact support@civitfun.com — we’ll be happy to help. 😊✍️