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❓ How does the email editor work?

Lorena Figueroa
  • Updated

Within your Civitfun Dashboard, in the "Guestlink" section, you can manage all the email communications we offer.

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In the "Email Templates" menu, you can edit, modify, and create your Guestlink templates.

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When you click to edit an existing template or create a new one, the email editor opens, dividing the configuration into two blocks.Captura de pantalla 2025-01-31 a las 14.02.26.png

 

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☝️ The first block refers to the email conditions:

  • Template Name: An internal name for the hotel.
  • Send From: The hotel can decide if they want a personal email. To do this, they must configure their own SMTP in the "SMTP Configuration" section. Otherwise, the email will be sent from "noreply".
  • Cc List: Emails in visible copy.
  • Bcc List: Emails in blind copy.
  • Email Type: Marketing or Transactional.
  • Template Type: Pre-Intra-Post stay.
  • Scheduling: List of delivery times related to the previous field.
  • Language: Dropdown menu with all the languages configured during the initial setup.
    • Language: It will depend on the languages that the hotelier has configured in the Settings section.
  • Autofill to all languages: If you select this option and save the template, the email template you just created/defined will be applied to all languages. For example, if I have 6 languages available (since I want the form to be in 6 languages) but I will always send the emails in English. In this case, it would be ideal to create a single template in English and select autofill to all languages. This way, in all available languages, the email I just created in English will appear.
  1. Within any template, you can decide to apply all changes to the entire chain or only to the current hotel.

✌️ The second block refers to email editing:

  • Subject: By default, our templates are configured with the tag [hotel_name] and free text. Everything is customizable.
  • The field: "select a tag for the subject" opens a dropdown menu with a list of options. Then, by clicking the "insert" button, the tag will be placed in the Subject where your cursor is set.
  • Email Template: By default, text will appear. Everything is customizable.
  • The field: "select a tag for the template" opens a dropdown menu with a list of options². Then, by clicking the "insert" button, the tag will be placed in the line where the cursor is located.

❗️It's important to clarify that the tag name is not the same as what will appear once we click "insert".

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