🗓️ Last updated: July 26, 2025
In some cases, the data collected during the online check-in process does not reach the property's PMS correctly. This may be due to configuration issues, integration problems, or data validation errors.
🔍 Common causes:
- The PMS integration is not active or is misconfigured.
- The field is not enabled in the form.
- The guest left required fields incomplete.
- The check-in was not properly completed (issues occurred during the flow).
- The PMS rejected the data:
- due to an internal validation error,
- because a field mapping is missing,
- or because the field is not available in the PMS.
✅ Steps to resolve it:
- Verify that the PMS is correctly integrated and the connection is stable in the Hotel section.
- Check that the field is properly configured in the Forms section.
- Check the data entered by the guest during the check-in process in the Check-in section.
- If you have T-Paperless enabled on tablet, try resending the data from there.
- If the issue persists, contact the Civitfun support team and provide:
- Guest locator
- Check-in date
- Fields not pushed to the PMS
🔗 Related articles:
📞 When to contact support:
- If no data is being pushed to the PMS.
- If data delivery failures are happening repeatedly.
- If a field needs specific mapping or is not available in the PMS.
We hope this article is helpful! If you need further information, feel free to contact support@civitfun.com — we’ll be happy to help. 😊✍️