Check-in Configuration Guide

1. Access and General Context

To start configuration:

🔗 https://dashboard.civitfun.com/checkin-config

• Log in to the dashboard with your credentials.

• Select your hotel (e.g., Lorena Hotel).

• In the side menu, go to: Check-in > Configuration

2. Search Form Fields

Determine the minimum required data to locate a reservation.

⚙️ If you have a connected PMS, these fields will be configured automatically. ⚙️🧠🤖

3. Reservation Summary

Define which details are shown to the guest before check-in:

ℹ️ Room information will only be shown if available in the PMS at the time of check-in. 🛏️📡👀

4. Check-in Requirements

Define the process questions and requirements:

📌 Who must complete the online check-in?

• Lead guest

• All adults

• All guests

• All adults and children over 2, 10, 12, 14, or 16 years old

📌 Who must sign the property contract?

• None

• One person

• One person at the end

• Lead guest

• All adults

• All adults and children over 14 or 16 years old

ℹ️ Legal documents are configured in the "Legal Documents" section. 👀

📌 Should the property contract be stored?

• Yes / No

ℹ️ If supported by the PMS, a copy will be sent to its attachment section.

📌 Who should receive the signed property contract by email?

• None

• Lead guest

• All adults

• All guests

📌 Who must sign the check-in form?

(Same options as the property contract)

📌 Should the check-in form be stored?

• Yes / No

📌 Who should receive the signed check-in form by email?

• None

• Lead guest

• All adults

• All guests

5. Document Scanner & Paperless

Document scanner setting:

• Optional

• Disabled

• Mandatory

⏱ Max time (in seconds) to show Paperless screen:

• Any number (e.g., 5), 0 = no limit

🔎 Scanning may be required by law. 📋🛂📌

6. Language Configuration

Languages available for check-in process:

✅ Spanish
✅ English
⬛ German
⬛ Catalan
⬛ French
⬛ Portuguese
⬛ Portuguese (Brazil)
⬛ Italian
⬛ Dutch
⬛ Russian
⬛ Chinese
⬛ Japanese

🌐 Activate only the languages that match your guest profiles. 🌐📊🎯

ℹ️ Templates are pre-translated in all available languages. New content must be translated manually.

7. Frequently Asked Questions (FAQ)

What happens if I leave "0" in the time fields?
→ The system won't limit check-in or document display. ✅⏱️🆓

Can I activate several languages?
→ Yes, as many as needed. 🌐📣✅

Should I activate mandatory scanning?
→ Only if local law requires it. 🛂📄⚠️

What's the difference between the current and new Paperless version?
→ It may include design, usability, or feature changes. Contact support before activating. 🔍🆕💡

Can I apply settings to all hotels?
→ Yes, by selecting "All hotels" before saving. 🏨📥✅