Check-in Configuration Guide

1. Access and General Context

To start configuration:

🔗 https://dashboard.civitfun.com/checkin-config

• Log in to the dashboard with your credentials.

• Select your hotel (e.g., Lorena Hotel).

• In the side menu, go to: Check-in > Configuration

2. Search Form Fields

Determine the minimum required data to locate a reservation.

⚙️ If you have a connected PMS, these fields will be configured automatically. ⚙️🧠🤖

3. Reservation Summary

Define which details are shown to the guest before check-in:

ℹ️ Room information will only be shown if available in the PMS at the time of check-in. 🛏️📡👀

4. Check-in Requirements

Define the process questions and requirements:

📌 Who must complete the online check-in?

• Lead guest

• All adults

• All guests

• All adults and children over 2, 10, 12, 14, or 16 years old

📌 Who must sign the property contract?

• None

• One person

• One person at the end

• Lead guest

• All adults

• All adults and children over 14 or 16 years old

ℹ️ Legal documents are configured in the "Legal Documents" section. 👀

📌 Should the property contract be stored?

• Yes / No

ℹ️ If supported by the PMS, a copy will be sent to its attachment section.

📌 Who should receive the signed property contract by email?

• None

• Lead guest

• All adults

• All guests

📌 Who must sign the check-in form?

(Same options as the property contract)

📌 Should the check-in form be stored?

• Yes / No

📌 Who should receive the signed check-in form by email?

• None

• Lead guest

• All adults

• All guests

5. Document Scanner & Paperless

Document scanner setting:

• Optional

• Disabled

• Mandatory

⏱ Max time (in seconds) to show Paperless screen:

• Any number (e.g., 5), 0 = no limit

🔎 Scanning may be required by law. 📋🛂📌

6. Language Configuration

Languages available for check-in process:

🌐 Activate only the languages that match your guest profiles. 🌐📊🎯

ℹ️ Templates are pre-translated in all available languages. New content must be translated manually.

7. Frequently Asked Questions (FAQ)

What happens if I leave "0" in the time fields?
→ The system won't limit check-in or document display. 

Can I activate several languages?
→ Yes, as many as needed. 

Should I activate mandatory scanning?
→ Only if local law requires it. 

What happens if I select a data collection option that contradicts the form settings?

→ The main source of truth will always be the form. For example, if data collection is required for minors who are not obliged to present an identity document, but the form does not allow that option to be enabled, the configuration defined in the form will always take precedence.

Can I apply settings to all hotels?
→ Yes, by selecting "All hotels" before saving.