🔍 Answer: The file name you need to validate is the one received on the Civitfun SFTP server, and it should follow the naming pattern configured for your property.
🛠️ Steps to identify it:
- 🔐 Log in to the Civitfun dashboard as an Admin user.
- ⚙️ Navigate to “Configuration” > “Traveller Registration”.
- 📦 Ensure that the data source is set to Export File (SFTP).
- 📁 If already configured, click the “Check connection” button.
- 📋 A list titled “Directory files” will appear.
- 🔍 Look for the file that matches the date of the reported errors and follows the defined naming pattern (e.g. prefix like
travellers_and/or a date). - 📌 Copy the exact name of that file.
- 📝 Paste it into the “File to validate” field to open its content and confirm whether the data is present and correctly formatted.
⚠️ Recommendations:
- Avoid adding spaces before or after the file name.
- Make sure to include the full name, including the
.txtor.xmlextension. - If no file appears, verify whether it was deleted from the SFTP directory or if the PMS/source system is sending the data properly.
🔗 Related articles:
- 📄 How to validate an SFTP file for Traveller Registration
- 🔍 How to know which data source is configured
🗓️ Last updated: June 9, 2025
I hope this article is helpful! If you need more information, contact us at support@civitfun.com — we’ll be happy to help. 😊✍️