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❓ What should I do if I detect a recurring error in Traveller Registration data?

Lorena Figueroa
  • Updated

🔍 Answer: This kind of error usually indicates a failure in data collection or transmission from the original source. The origin can be either the PMS or a file sent via SFTP.

 

⚠️ Common causes:

  • 🧾 The data was incorrectly entered in the PMS.
  • 📤 The exported file contains formatting issues or missing information.
  • 💾 A failure occurred in data collection or transformation during integration.

🛠️ How to resolve it:

  1. 🔍 Identify the data source:
    The data may come from the PMS (via API) or from an SFTP file.
    👉 If you don’t know your configured source, check this article:
    How to know which data source is configured for Traveller Registration?

  2. 🧭 If the source is PMS:
    • Access your PMS and locate the affected reservation or guest.
    • Verify that the field with the issue is present and formatted correctly (e.g. format, casing, date structure).
    • 🚀 Send the following to Civitfun Support:
      • Reservation name or ID
      • Screenshot or export of the correct data from the PMS

  3. 📂 If the source is an SFTP file:
    • Log in to the dashboard as an Admin.
    • Go to the Traveller Registration section > Configuration tab.
    • Scroll to the “File Validation” section.
      Captura de pantalla 2025-06-09 a las 13.47.51.png
    • Enter or paste the exact file name in the “File to validate” field.
      👉 If you’re not sure which name to use, check:
      How to identify the correct file name to validate?Captura de pantalla 2025-05-18 a las 21.32.15.png
      • Click the “Validate” button
      • The system will display:
        • 🛑 Lines with errors: Any red-highlighted lines mean the file will not be processed.
        • 👁️ File content: Full content of the file as received, line by line.
          Captura de pantalla 2025-05-07 a las 16.13.42.png
  4. 🔁 Depending on the result:
    • ❌ Incorrect or missing data: Contact your software provider, developer, or IT team.
    • ✅ Correct data: Send the file to Civitfun Support including:
      • Exact file name
      • Affected field
      • Expected value
      • Line number where the value appears

🔗 Related articles:

📞 When to contact Support:

If the issue persists after checking the data source or if you are unsure how to proceed.

🗓️ Last updated: June 9, 2025

I hope this article is helpful! If you need more information, contact us at support@civitfun.com — we’ll be happy to help. 😊✍️

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